Straight answers before you sign.

We quote one seasonal price that covers every scheduled visit in your plan. No hourly billing, no per-cut charges, no add-ons appearing on the invoice. The number you approve before the season is the number you pay — which also means we only make money by running the season efficiently, not by finding extras to bill you for.

Property size, scope (lawn only vs full gardens), visit frequency, and access. That is it. We measure, we quote flat, and the price holds for the season. What never drives the price: how many times you call, what the weather does, or what a crew "finds" on-site. If the scope genuinely changes mid-season, we re-quote it in writing before anything is billed.

We do not mow in the rain — it damages turf and leaves a bad cut. Your visit is rescheduled within the week, and because you pay a flat seasonal rate, a rain delay never costs you a visit. Under per-cut billing, skipped weather days quietly become the contractor's margin. Under flat rate, the schedule is our problem to solve, not yours.

No. Our standard maintenance plans run season by season: you approve a flat rate before the season starts, and that rate holds until the season ends. Before the next season, you review a fresh quote and decide. Most clients do — 85% renew each season across the Monster operation, winter and summer. Retention is our report card.

Yes. Landlords and managers running multiple addresses get one standard across the portfolio: each property measured and quoted flat, consolidated invoicing, multi-property structures, and a dedicated account manager as the single point of contact. If you manage more than one site, say so in your quote request and we will quote the portfolio, not just the property.

Lawn + Land covers the essentials on properties that are mostly grass and hardscape: mowing, edging, trimming, walkway blowing, and basic spring and fall cleanup — every visit closed with a date-stamped photo log. Full Property adds garden bed maintenance (weeding, cultivating, deadheading), shrub and hedge trimming, and full spring and fall transitions. The rule of thumb: if your property has garden beds you care about, you want Full Property.

Spring: book in March or early April — slots fill in booking order and the season does not wait. Fall: book by September or early October; heavy leaf drop is handled in staged visits, not one pass. Both cleanups are included in the Full Property Plan, so plan clients never book them at all.

Yes. Mulch, fertilizing, planters, pest control, hedge work, and more can be added to any plan at any point. We quote the addition flat, then bundle it into your next scheduled visit where possible — one crew, one invoice, no separate vendor to manage.

We build it custom. Garden-only spaces with no lawn, estates, non-standard lots, and multi-site portfolios do not fit preset scopes — so we walk the site, build the scope with you, and quote it flat. Add or drop services as the property evolves.

No. Crews arrive equipped and self-sufficient, and every visit ends with date-stamped photos and a digital service log — you see what was done without being there. Gate codes, pets, parking quirks: put them in the site notes when you request your quote and the crew works around them.

You will see it. Every visit ends with date-stamped photos and a digital service log tied to your property. Our fleet is GPS-tracked, so the visit record reflects where crews actually were — not where a dispatcher hopes they were. "Did they come?" is a question our clients stop asking in the first month.

Two things, on every visit: date-stamped photos of the work and a digital service log tied to your property. Crews log work from the field in real time — roughly 100 field tablets plus staff devices, all running Monster's own in-house employee portal — feeding one digital chain from quote to proof-of-work. It is not an app we bought; it is a platform we built. That is why the photo log shows up reliably: the system files it, not someone's memory at the end of a shift.

Your property is assigned to a specific crew on a specific route, and that pairing holds wherever possible. When weather, staffing, or equipment forces a change, your property's scope, history, and photo record travel with the route — so a different crew still works from the same playbook. Consistency is engineered, not promised.

Tell your account manager — every account has one person responsible for it, with a name and a direct line. Because every visit is photo-logged and GPS-backed, there is no debate about what happened: we look at the same record you do, and we fix what needs fixing. Documented service cuts both ways — it holds us accountable too.

Yes — it is a core part of the book. Multi-property structures, consolidated invoicing, dedicated account management, and documentation you can put in front of a board or a tenant file: certificates of insurance ($5M commercial general liability) and WSIB clearance available on request. If you manage more than one site, ask about portfolio plans.

Yes — winter is where Monster comes from. Monster Property Services was built out of the operation behind Monster Plowing Company, which serves 700+ seasonal clients each winter. If you want one provider for the whole year, say so in your quote request and we will price both seasons together. One team, one standard, twelve months.

One call. Winter runs under Monster Plowing Company — the operation MPS was built from — so adding snow and ice means extending your account, not onboarding a new vendor. Tell your account manager or flag it in a quote request, and we price the winter season for your property. Existing clients can also reach us through the client portal.

Almost. Snow-only service runs under our winter brand, Monster Plowing Company — same operation, winter-first. If there is any chance you will want summer maintenance too, start here instead: one quote request can price both seasons.

A real person reviews your property details and checks your address against our routes. For standard properties we build a flat-rate quote from there; for larger or complex sites we book a site walk first. You get a clear recommendation and a firm seasonal price — then the decision is yours. No pressure calls, no drip campaign. Most quotes are ready within one business day.

Standard properties do not need a visit: we price from your property details plus our route data — where the property sits relative to existing routes is part of the price. Larger or complex sites get a site walk first, because we do not price what we have not seen. Either way, you get a firm flat number in writing.

Toronto and the GTA: Toronto, North York, Etobicoke, Scarborough, Markham, Mississauga, Vaughan, Richmond Hill, and surrounding communities. Coverage is route-based — when you request a quote we check your address against existing routes, which is part of what keeps flat rates sharp.