Privacy Policy
Monster Property Services Inc.
Monster Property Services Inc. (“Monster”) is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, and outlines your rights under Canadian privacy legislation.
1. Purpose of Collection
Monster may collect personal information for the following purposes:
- To communicate with you regarding services, employment, or emergencies
- To contact designated individuals in the event of an emergency, accident, or illness
- To deliver and manage services, products, and account billing
- To ensure workplace safety and maintain the security of our facilities
- To process payments (cheque, debit, or credit) and manage account collections
- To comply with legal, financial, tax, and regulatory obligations
- To work with legal, accounting, or insurance professionals where necessary
- To inform you about relevant updates, services, events, and company communications
2. Types of Information Collected
The personal information Monster may collect includes, but is not limited to:
- Contact details (name, address, phone number, email)
- Emergency contact information
- Financial or credit information for billing or payment
- Identification such as date of birth, SIN, driver’s license, or employment eligibility documents
- Photographs, video, or activity records from company events or job sites (used for internal documentation or promotional purposes with consent)
3. Use & Disclosure of Personal Information
Monster collects personal information only for legitimate business purposes and internal use. We do not sell, trade, or rent your personal information to third parties under any circumstances.
Personal information may be shared with:
- Affiliated companies or corporate entities, as defined under the Income Tax Act
- Professional advisors (e.g., accountants, lawyers, insurance providers) when reasonably necessary
- Government authorities, when required by law
We make every effort to ensure your information is accurate and secure, and we implement safeguards to prevent unauthorized access, use, or disclosure.
4. Consent & Access
By using our services, applying for employment, or engaging with Monster Property Services Inc., you are providing implied consent for the collection, use, and retention of your personal information as outlined in this policy.
Under PIPEDA, you have the right to:
- Request access to your personal information
- Request corrections to inaccurate or outdated information
All reasonable efforts will be made to respond to such requests in accordance with Schedule 1 of the Act.
5. Privacy Commitment
Monster Property Services Inc. is committed to protecting your privacy. We will never share your email address, phone number, or SMS consent with external parties for marketing or advertising purposes.
If you believe any of your information is inaccurate or have concerns about how it is being handled, please contact our office. We will respond in a timely and respectful manner, and accommodate any communication format required due to disability or access needs.
How long we keep your information
We keep personal information only as long as needed for the purposes for which it was collected, after which it is securely destroyed. Specific retention periods include:
- Active client accounts: for the duration of the service relationship plus seven (7) years after the last service date, in compliance with Canada Revenue Agency record-keeping requirements.
- Inactive client accounts: archived after two (2) years of inactivity; permanently destroyed at year seven of inactivity.
- Employee records: retained while employed and for three (3) years after termination, in compliance with the Ontario Employment Standards Act. Payroll records (T4s and related) are retained for seven (7) years.
- Service records and job site photos: retained for two (2) years operationally, longer if attached to a billed dispute or legal matter.
- Recorded calls and SMS: call recordings are retained for twelve (12) months; SMS records are retained for seven (7) years for accounting and dispute resolution.
- Payment transactions: retained for seven (7) years per CRA requirements.
- Marketing email subscribers: retained while subscribed; removed promptly upon unsubscribe.
Personal information may be retained longer than the periods above when required by law, by an active legal or regulatory matter, or by an internal investigation.
In the event of a security breach
If we become aware of a security breach involving your personal information that poses a real risk of significant harm to you, we will:
- Notify you directly as soon as feasible, by the most reliable contact method we have on file (email, phone, or mail). We will tell you what information was involved, what we are doing about it, and what you should do to protect yourself.
- Notify the Office of the Privacy Commissioner of Canada as required under the Personal Information Protection and Electronic Documents Act (PIPEDA).
- Notify any other organizations or government agencies (such as your bank or law enforcement) that could mitigate harm to you.
We maintain internal records of breaches and near-misses for at least 24 months as required by PIPEDA, and we conduct an annual review of our security practices.
If you wish to report a privacy concern or suspected breach, please contact us using the information at the bottom of this notice.
Changes to this notice
We may update this notice to reflect changes in our operations, legal requirements, or feedback from clients. The effective or last-reviewed date at the top reflects the current version. Material changes will be communicated to active clients and employees by email or in-product notice. By continuing to use our services after a change, you acknowledge the updated notice.